Director of Operations
Company Overview
WTI is a family-owned, internationally recognized design and engineering firm specializing in aquatics. We are seeking an experienced leadership professional to join our team. Ideal candidates will be self-directed individuals, able to build relationships and rapport among a team of professionals, identify areas for improvement and take action to improve overall company operations and performance.
Primary Responsibilities
- Staff Management & Development
- Provide day-to-day leadership, guidance, and support to project management, creative, engineering, document production and other technical staff, fostering a collaborative, accountable, and high-performing team environment.
- Establish clear roles, responsibilities, performance expectations, and workflows across operational functions.
- Support hiring, onboarding, training, professional development, performance management, and succession planning.
- Identify staffing needs, capacity constraints, and opportunities to improve resource allocation and team effectiveness.
- Promote effective communication and collaboration among staff, project teams, and company leadership.
- Organizational Effectiveness
- Collaborate and cooperate with all other staff teams such as administration, business development, and marketing.
- Lead and support organizational changes that improve the firm’s operational effectiveness, scalability, and ability to support its design and engineering practice.
- Assess the impact of proposed changes on staff, workflows, and business operations, and develop strategies to facilitate successful adoption.
- Communicate the purpose, benefits, expectations, and implementation requirements associated with operational changes, proactively addressing concerns through communication, training, and stakeholder engagement.
- Monitor implementation of changes and make adjustments as needed to ensure sustainable adoption and desired outcomes.
- Cross-Functional Leadership & Communication
- Serve as a central operational resource for staff and leadership, helping connect organizational priorities with day-to-day execution.
- Facilitate communication and coordination across administrative, financial, human resources, and technical project teams.
- Build trust and accountability while encouraging staff to identify problems, propose improvements, and participate in implementing solutions.
- Support company leadership in translating strategic priorities into actionable operational initiatives.
Specific Duties
- Management responsibility for all technical and document production staff.
- Identify staff needs and provide recommendations for change.
- Responsible for the effective coordination and delivery of project documents.
- Manage and coordinate workloads.
- Determine individual and team capacity, making adjustments to effectively address the current company document delivery schedule.
- Responsible for staff development and training, optimizing personnel skills sets.
- Manage project costs.
- Coordinate and collaborate with the Director of Engineering, Administration and Human Resources staff.
Required Qualifications, Knowledge, and Skills
- Bachelor’s degree in business, management or a related field.
- Five to ten years of experience in operations or staff management.
- Experience in AE industries is strongly preferred.
- Works independently on projects, exercising good judgment, decision-making, and when and where to engage others to successfully complete a project.
- Manages multiple priorities and deadlines in a fast-paced environment.
- Interprets and takes action on internal expectations and team needs.
- Above average verbal and written communication skills.
- Excellent detail orientation and time management skills.